Customer Experience Information
Our Customer Service Desk is open 7 days and is conveniently located outside Coles. Our Customer Service Desk Staff are able to assist with our store and community information and services, public transport timetables, lost and found and Scooter hire.
Our state of the art Parent Rooms are equipped with a microwave, lounges, change tables & parent/child toilets. Located near the Food Court and near the Travelator.
We have three play areas for children, and can be found in the following locations: Outside Aldi entrance Next to Good Bean in the South Mall Food Court
Mums & Co.
Mums & Co. is a local community for Mums, Dads, Grandparents, Carers and anyone that looks after little people. Sign up to be the first to hear about exclusive events, receive special offers and go in the draw for competitions:https://www.kawanashoppingworld.com.au/subscribe
We offer a complimentary nanny service to help while you shop, have your hair done or simply enjoy a cup of coffee, child-free. Our FREE nanny service is available to Mums & Co. members Monday – Thursday, 9am – 2pm (excluding public holidays).
Book here: https://www.kawanashoppingworld.com.au/shoppingnanny
Free Justice of the Peace Service
Our free JP Service is located outside of OPSM, near Woolworths, which is available Monday 10:00am - 1:00pm, Tuesday 9:00am - 12:00pm and Thursday 5:00pm - 7:30pm.
Facilities for Customers with Disabilities
Kawana Shoppingworld has facilities within the centre to cater for customers with disabilities including four wheelchair friendly bathrooms; convenient parking close to centre entrances; free mobility hire (scooters and wheelchairs) and easy, stair-free access throughout the centre.